News Business AI Chat Technologies Boost SMB Productivity: Insights from Burton Kelso
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AI Chat Technologies Boost SMB Productivity: Insights from Burton Kelso

By Jaelyn Campbell - March 20, 2024

Artificial Intelligence (AI) chat technologies have emerged as powerful allies for small businesses. In this exclusive interview, Burton Kelso, Owner and Chief Technology Expert at Integral, sheds light on how these innovative tools are transforming the way SMBs operate.

Unlocking Efficiency with AI Chat Tools

Kelso introduces us to three cutting-edge AI chat technologies:

  • ChatGPT: A versatile tool that simplifies appointment scheduling, task management, and social media engagement.
  • Microsoft Copilot: Harnesses internal databases and real-time internet data for enhanced versatility.
  • Google’s Gemini: Another robust option for SMBs.

Dispelling Myths About AI Chatbots

Kelso clarifies that AI chatbots are not here to replace humans but to assist them. While they automate specific tasks, they empower businesses to focus on higher-value activities.

Practical Applications for Small Businesses

From precise information retrieval to improved customer interactions, AI chat tools enhance overall efficiency. Kelso advises starting small and gradually integrating AI into daily operations to solve specific business challenges effectively.

"AI chat tools like ChatGPT, Microsoft Copilot, and Google's Gemini can revolutionize how small businesses operate, offering streamlined solutions for various tasks." - Burton Kelso

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